Ordering from Victorian Farmstead is straightforward, especially with a few insider tips! Here’s how to navigate our site and get your hands on the best pasture-raised meats.

Finding Your Favorite Cuts

There are several ways to find exactly what you’re looking for:

• Exploration Mode: If you’re browsing, click “WEB STORE” on the menu bar from any page. This will take you to our store, where you can explore by animal or category. Pro tip! Hover over “WEB STORE” to reveal a drop-down menu that allows you to go directly to your desired category.
• Search Mode: If you know exactly what you want, use the search bar by clicking the magnifying glass on the far right of the menu bar.

Understanding Deposits and Final Pricing

Example Deposit Priced Item

Here’s how it works:

When you order a product, you’ll initially pay a deposit. For example, if a chuck roast shows a $28 deposit, this is not the final price. Since we don’t know the exact weight of your roast until it’s cut and packed, the final cost is determined after processing.

1. You’ll see the price per pound, approximate weight per package, and estimated cost per package below the deposit amount.
2. After processing, we calculate the total cost. For instance, if your chuck roast weighs 2 pounds, the total cost might be $34. ($17 per Lb. x 2 Lbs. = $34)
3. We subtract the $28 deposit from this total, leaving a balance of $6, which will be charged when your order is finalized.

Checking Out: Review and Delivery Options

Delivery Options Screenshot

Once your cart is filled with your selections, it’s time to check out. Here’s what to do next:

1. Review Your Cart: In your cart, you can adjust quantities, remove items, or even empty your cart and start over.
2. Proceed to Checkout: After reviewing your cart, click “Proceed to Checkout” to view your shipping options.
3. Choose Your Delivery Method: At the top of the checkout page, you’ll be asked, “How would you like your order?” with two options:
   • Deliver to My Address:
     • Enter your shipping address, and our system will automatically determine the most suitable delivery method:
       • If you’re within our local delivery area, you’ll see Victorian Farmstead Home Delivery for $15.
       • If you’re further out, the option will change to Shipping (Fee calculated & charged when your order is processed).
     • After selecting your delivery method, you’ll be prompted to choose your delivery date. Delivery dates are always at least 72 hours out to give our team time to prepare your order.
     • Overnight Shipping: Available on Tuesdays for those who select “Deliver to My Address.” You’ll only see these dates if this option applies to you.
   • Pickup Yourself: This option is always free, and you’ll be able to select your preferred pickup location.

For more details about our delivery methods, check out our Delivery & Shipping FAQs.

Delivery Details

All orders are packed and delivered frozen to ensure optimal freshness and quality. Our meats are delivered in insulated packaging to maintain their condition during transit. If you notice slight thawing, that’s normal, and it’s safe to refreeze items as long as they remain cold.

Contact us if you have any questions or concerns about your delivery.

What If We Are Out of Stock on My Item?

Occasionally, we may run out of an item you’ve ordered. When this happens, we do our best to provide an obvious substitution. For instance, if the Flat Iron steak you ordered is unavailable, we might send a similar cut like a Bavette or Skirt steak instead. If we’re truly out of any reasonable alternatives, we may need to remove the item from your order. Rest assured, you will not be charged for any items that are out of stock. Your full deposit for those items will be credited to your receipt.

What If My Deposit Is More Than the Total?

Sometimes, if we’re out of stock on an item you ordered multiple quantities of, your deposit might end up being more than the total cost of your order. If this happens, we’ll automatically create a credit on your account. It’s easy to see your credit—it’s listed on your dashboard. You can access your dashboard anytime by clicking “My Account” in the upper right corner of our website.